Welcome to our website. By using this website, you are agreeing to comply with and be bound by the following terms and conditions of use. If you disagree with any part of these terms and conditions, please do not use our website.

Terms

This website is owned and operated by Australian business Texocare Pty Ltd (ACN: 126 617 436,). Throughout the site, the terms “we”, “us” and “our” refer to EarthShield ®  (our Registered Trademark name) and Texocare Pty Ltd. The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website (and E-newsletter) is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.

We do our best to ensure accurate and quality content, however you acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website (or E-newsletter) meet your specific requirements.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

A breach or violation of any of the Terms will result in an immediate termination of your Services.

General Conditions

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of our website

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Products

Our products are available online through the website. These products may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear on our website. We cannot guarantee that your computer monitor’s display of any colour will be accurate.

We reserve the right to void or limit an order and the sale of our products to any person, geographical region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products that we offer or sell. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time.

We do not warrant that the quality of any services, information, or other material obtained by you will meet your expectations, or that any errors will be corrected. Please note we do provide a repair or replace warranty on our products, plus a 1-year satisfaction guarantee.

Incorrect Shipping Address

If you have typed the wrong shipping address and the product is returned to us, you must pay for the re-postage prior to re-dispatch. If you have typed the wrong shipping address and the product is lost in transit or not received by the rightful owner no refund will be offered or authorized until the parcel is returned to us. As a goodwill gesture, we may decide to supply a replacement product to you (at your correct address) at a heavily discounted cost to you.

Changes to Order

Changes must be made promptly and directly to a Customer Service Representative on our telephone number/s listed on our website. If the order has already been shipped we can change usually the shipping address before it is delivered, but we cannot change the items shipped and you will need to go through the returns process for any change of items ordered. We can help you with this by phone. If additional information is needed, you can email us at [email protected]

Returns and Refunds

EarthShield handles refunds as follows:

We offer a 1-Year Satisfaction Guarantee on all EarthShield products. Please see Our Guarantee page for details. We give a Repair or Replace Warranty on all of our products (including accessories). Please see individual product pages for warranty length or our Warranty page for details.

Backorders

When ordering multiple products and one or more items are on backorder, the entire shipment will be held until all items can be shipped together unless Customer Service is contacted to request otherwise. If shipped separately additional shipping charges may apply.

Defects

Please note defective returns under Warranty do not include returns for incompatibility – choosing the wrong size etc. EarthShield reserves the right to replace defective parts or to issue a refund as appropriate in accordance with Consumer legislation.

Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by unauthorized dealers, resellers or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address so that we can complete your transactions and contact you as needed.

Typographical Error

In the event that an item is listed at an incorrect price, EarthShield reserves the right to withdraw an item from sale and to disallow or cancel orders.

EarthShield shall have the right to disallow or cancel any such orders whether or not the order has been confirmed and your credit card charged. EarthShield will make all reasonable effort to contact the customer using the details provided and all received monies will be promptly refunded via the payment method received. This means any credit that may be applicable will be refunded to the credit card originally used to purchase the goods.

Claims

Medical Statement

Information within this website is for educational purposes only. Products and information on this site are not intended to diagnose, treat, cure or prevent any disease. EarthShield representatives are not medical doctors and cannot make claims or give medical advice.

Copyright

All content appearing on this website (and E-newsletters) is owned by us or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, logo, graphics. You are not permitted to reproduce the documents, information or materials on the website for the purpose of sale or use by any third party. In particular, you are not permitted to republish, upload, transmit electronically or otherwise distribute any of the materials, documents or products that may be available for download from time to time on this website.

As a user, you are authorised only to view, copy and print documents on this website so long as it is for personal and non-commercial use; you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Links to Other Websites

Our website may from time to time contain links to other websites or information on those websites for your convenience. This does not necessarily imply sponsorship, endorsement or approval or arrangement between EarthShield and the owners of those websites. EarthShield takes no responsibility for any of the content found on the linked websites.

EarthShield’s website may contain information provided by third parties for which EarthShield accepts no responsibility whatsoever for information or advice provided to you directly by third parties. We are making a ‘reference’ only and are not providing any advice nor do we take any responsibility for any advice received in this regard.

User Feedback and Other Submissions

If you send certain specific submissions (for example reviews or product feedback or product suggestions or interview responses), whether online, by email, by postal mail, or otherwise (Collective, ‘comments’), you agree that we may, at any time, without restriction, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain comments in confidence; (2) to pay compensation for any comments; (3) to respond to any comments; or (4) use comments without alteration (we may need to make minor edits to ensure consistent tone-of-vboice.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, inflammatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these terms and conditions.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of EarthShield or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Disclaimer

Whilst we, at all times endeavour to have the most accurate, reliable and up-to-date information on our website, we do not warrant or make any representations regarding the use or the result of the use of any document, product, service, link or information in its website or as to their correctness, suitability, accuracy, reliability, or otherwise.

Your Privacy

We are committed to protecting your privacy. We use the information we collect about you to maximise the services that we provide to you. EarthShield respects the privacy and confidentiality of the information provided by you and adheres to the national privacy principles established pursuant to the USA legislation. Please read our separate Privacy Policy carefully.

If you believe that any of the information we have about you is incorrect or incomplete, please email us as soon as possible at [email protected]

Security Policy

We take all reasonable steps to keep secure any information which we hold about you. Personal information may be stored both electronically on our computer system, and in hard-copy form. Firewalls, SSL encryption, passwords, anti-virus software, and email filters act to protect all our electronic information.

We do not store credit card information, we securely submit credit card information to our bank for processing. For orders that you make online, we also cannot see your full credit card details.

Third parties

We will not sell, distribute or lease your personal information to third parties. We may consolidate some data relating to your order and visit our website for general marketing statistics, to identify user demands and to assist in meeting customer needs generally.

Agreement

These terms and conditions represent the whole agreement between you and EarthShield concerning your use and access to EarthShield’s website and your use and access to documents and information on it. No other term is to be included in this agreement except where it is required to be included by any relevant legislation of the Commonwealth of Australia or any State or Territory, and the United States of America. All implied terms except those implied by statute and which cannot be expressly excluded are hereby expressly excluded.

These terms and conditions and any separate agreements whereby we provide you services shall be governed and construed in accordance with the laws of Queensland, Australia and the United States of America, and you agree to submit to the exclusive jurisdiction of the courts of Queensland.

If any of these Terms of Use are held to be invalid, unenforceable or illegal for any reason, the remaining Terms of Use will continue in full force.

We may revise these Terms and Conditions from time to time.

Please contact us on [email protected] if you have any questions, problems or feedback regarding our website.

Thank you

Peter, Corrina & the EarthShield Team